Smokebag
AI customer support for new ecommerce stores

Your first support desk, built before the inbox explodes.

Smokebag automates email and website chat for launch-stage stores, answering order tracking, shipping, returns, damaged-item, and product questions while escalating only the cases that need a founder decision.

Book a launch call See support flow
14-day launch sprint Email + chat covered first No hire required to start
Launch support desk Founder-safe
Customer thread Website chat
Where is my order? I placed it last week.
Order #4812 shipped yesterday. The carrier expects delivery by Friday.
CustomerMaya R. Order#4812 IntentWhere is my order?
Support flow 4 nodes
Capture customer question
Look up order or policy
Write source-safe reply
Escalate exceptions
Shopify WooCommerce Wix Commerce Squarespace Webflow Klaviyo
Why launch stores need it

Support breaks when the founder becomes the helpdesk.

New stores get support pressure before they can justify a full-time hire. Customers ask the same questions across email, contact forms, chat, and DMs, and slow replies quietly damage the first customer experience.

Repetitive questions pile up

Order status, shipping delays, preorder timelines, and product questions hit the founder first.

Exceptions need judgment

Returns, damaged items, missing packages, and supplier delays need rules before AI should answer.

Speed affects trust

Fast, accurate replies protect first orders, reviews, repeat purchases, and launch momentum.

What gets built

A first support system for physical-product stores.

Email and website chat automation

Answer common customer questions from your inbox and site chat without keeping a human online all day.

Order and shipment lookup

Find orders, tracking links, carrier status, preorder dates, and fulfillment notes before responding.

Returns and damage routing

Check return windows, collect photos or details, and escalate refunds or replacements that need approval.

Supplier issue follow-up

Track fulfillment problems, manufacturer delays, and made-to-order timelines without losing customer context.

Founder handoff rules

Only unusual cases reach you: payment disputes, angry customers, policy exceptions, VIP orders, and low-confidence replies.

Support flow demo

Pick a customer question. See what Smokebag does.

The same system can answer safe questions instantly, collect missing details, or pause automation when a founder decision is required.

Website chat Safe
CustomerMaya R. Order#4812 IntentWhere is my order? ActionSend tracking update
    AI reply grounded in store data
    Support automation sprint

    Launch support before support chaos arrives.

    Built for coming-soon, pre-launch, and recently launched stores selling physical products. We start with the questions that will hit first: tracking, shipping delays, returns, damages, product fit, and supplier-dependent timelines.

    Book launch sprint
    1. 01 Map the launch support load

      Review products, policies, shipping promises, return rules, supplier risks, and customer contact paths.

    2. 02 Connect the store data

      Set up order, tracking, customer, product, and policy lookups for Shopify, WooCommerce, or your current stack.

    3. 03 Launch safe support intents

      Turn on approved replies for WISMO, shipping, product FAQs, return starts, and simple issue collection.

    4. 04 Escalate only what matters

      Route payment disputes, refunds, angry customers, supplier exceptions, and low-confidence replies to the founder.

    Founder time model

    Estimate the support work you should not be doing manually.

    Use this as a simple planning model for repetitive pre-hire support. Real automation scope depends on your order data, shipping rules, return policy, and how many edge cases need judgment.

    600 monthly customer questions
    372 questions safe to automate first
    25 founder hours protected
    FAQ

    Built for new stores, not bloated helpdesks.

    Do I need a helpdesk already?

    No. Smokebag is useful when you are still using Gmail, a contact form, website chat, or social DMs and want structure before hiring support.

    Which stores are the best fit?

    Founder-led Shopify, WooCommerce, Wix, Squarespace, Webflow, or BigCommerce stores selling physical products, especially pre-launch or launched within the last year.

    What should stay human?

    Refund exceptions, angry customers, payment disputes, medical or legal claims, VIP orders, supplier edge cases, and low-confidence AI responses should route to a human.

    Can Smokebag handle supplier or preorder delays?

    Yes. The system can collect details, check known timelines, send approved updates, and escalate when a supplier delay needs a business decision.